Privacy Policy

Who We Are

At Haven Home Solutions we value the trust and confidence of everyone who visits our website, makes an online enquiry or indeed, calls one of our colleagues directly. We have never sold, shared or passed on data from any of our customers for any reason you haven’t agreed to and we are not about to change that policy. It simply doesn’t reflect the values of our business. However, we know that in today’s climate you’ll need some reassuring that this is the case, so in this Privacy Policy, we’ve provided lots of detail on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure. Stick the kettle on and have a read.

Types of Data We Collect

Website Cookies

  • Like most websites, our website uses cookies to collect information. Cookies are small data files which are placed on your computer or other devices (such as your mobile phone or tablets) as you browse our website. They are used to ‘remember’ when your computer or device accesses our websites.
  • Some cookies collect information about browsing when you access this website via the same computer or device. This includes information about pages viewed and your journey around a website. We do not use cookies to collect or record information on your name, address or other contact details.
  • The cookies stored on your computer or other device when you access our websites are designed by Haven Home Solutions and are necessary to facilitate the viewing and navigation of our site.
  • The main reasons for which cookies are used are for technical purposes essential to effective operation of our website, particularly in relation to site navigation.

If you want to disable cookies you need to change your website browser settings to reject cookies.  How you can do this will depend on the browser you use. Further details on how to disable cookies for the most popular browsers are set out below: –

For Microsoft Internet Explorer:

  1. Choose the menu ‘tools’ then “Internet Options”
  2. Click on the ‘privacy’ tab
  3. Select the appropriate setting

For Google Chrome:

  1. Choose Settings> Advanced
  2. Under ‘Privacy and security’, click ‘Content settings’.
  3. Click ‘Cookies’

For Safari:

  1. Choose Preferences > Privacy
  2. Click on ‘Remove all Website Data’

For Mozilla firefox:

  1. Choose the menu ‘tools’ then ‘Options’
  2. Click on the icon ‘privacy’
  3. Find the menu ‘cookie’ and select the relevant options

For Opera 6.0 and further:

  1. Choose the menu Files> Preferences
  2. Privacy

What happens if I disable cookies?

This depends on which cookies you disable, but in general the website may not operate properly if cookies are switched off.

Google Analytics

When someone visits we use a third-party service, Google Analytics, to collect standard log information and details of visitor behaviour patterns. We do this to find out things like our most visited pages and how long someone spends on each page. This information is only ever processed in a way which does not identify anyone personally. We do not make, or allow Google to make, any attempt to find out the identities of those visiting our website.


When you visit our offices, and log on to the ‘GUEST’ WI-FI, we do automatically capture some information which we have listed below. However, this information is never evaluated or used by the business in any way:

  • Your device: Device host names and device types are captured along with the associated local IP address issued.


  • Data usage: Volume is tracked for individual hostnames; the usage is broken down into high level applications and domains by active time and sent/received data quantity. Individual webpage URLs and accessed IP addresses are not tracked. This usage is broken down in active time for each user and the number of active traffic flows.  The Access Point that the user was last connected to is also shown.

Enquiry Forms

When you request a survey from us, we will use the information you provide to get in touch to arrange a suitable date and time. A tick box is highlighted to ensure you are aware of this before submitting your details.

We would also like to contact you from time to time re special offers or information about any of our other Heating or Renewable Energy services. A separate tick box is included at the foot of all our survey request forms. If you do not tick this to express your consent, we will not contact you for these purposes.

We don’t trade or rent email lists with any other organisations and businesses.

We use a third-party provider, MailChimp, to communicate marketing related offers and news about our Heating and Renewable Energy services. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s Privacy Notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer, Neil Ring, at

Third Parties

We share information with several organisations. These are all listed below, along with the information we share and importantly, why we share it. As ever, we would never share your information unless it was necessary and linked to the work you have asked us to undertake.

  • Microgeneration Certification Scheme (MCS): Information shared: Name, address, email address, phone number & MPAN. Why shared? So, we can obtain the certificate for the installation
  • The Workmanship Guarantee Scheme (GDGC): Information shared: Name, address, email & phone number. Why shared? To enable us to insure our workmanship warranty
  • The National Association of Professional Installers & Testers (NAPIT): Information shared: Name, address & phone number. Why shared? To log with building control. A certificate is then provided to the customer
  • Distribution Network Operator: Information shared: Name, address, email address, phone number & MPAN. Why shared? To log the installation (Solar PV) and ensure we comply with regulations
  • Gas Safe: Information shared: Name & address. Why shared? To log with building control. A certificate is then provided to the customer
  • Boiler Manufacturer(s): Information shared: Name, address, email & phone number. Why shared? To warranty the boiler.

Access to Your Personal Information

You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer, Neil Ring, at

Changes to This Privacy Notice

Our Privacy Policy will be reviewed every 18 months.