At Haven Home Solutions we value the trust and confidence of everyone who visits our website, makes an online enquiry or indeed, calls one of our colleagues directly. We have never sold, shared or passed on data from any of our customers for any reason you haven’t agreed to and we are not about to change that policy. It simply doesn’t reflect the values of our business. However, we know that in today’s climate you’ll need some reassuring that this is the case, so in this Privacy Policy, we’ve provided lots of detail on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure. Stick the kettle on and have a read.
Website Cookies
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What happens if I disable cookies?
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When someone visits havenhomesolutions.co.uk we use a third-party service, Google Analytics, to collect standard log information and details of visitor behaviour patterns. We do this to find out things like our most visited pages and how long someone spends on each page. This information is only ever processed in a way which does not identify anyone personally. We do not make, or allow Google to make, any attempt to find out the identities of those visiting our website.
When you visit our offices, and log on to the ‘GUEST’ WI-FI, we do automatically capture some information which we have listed below. However, this information is never evaluated or used by the business in any way:
When you request a survey from us, we will use the information you provide to get in touch to arrange a suitable date and time. A tick box is highlighted to ensure you are aware of this before submitting your details.
We would also like to contact you from time to time re special offers or information about any of our other Heating or Renewable Energy services. A separate tick box is included at the foot of all our survey request forms. If you do not tick this to express your consent, we will not contact you for these purposes.
We don’t trade or rent email lists with any other organisations and businesses.
We use a third-party provider, MailChimp, to communicate marketing related offers and news about our Heating and Renewable Energy services. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s Privacy Notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer, Neil Ring, at enquiries@havenhomesolutions.co.uk
We share information with several organisations. These are all listed below, along with the information we share and importantly, why we share it. As ever, we would never share your information unless it was necessary and linked to the work you have asked us to undertake.
You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer, Neil Ring, at enquiries@havenhomesolutions.co.uk
Our Privacy Policy will be reviewed every 18 months.